• Location: Glenwood Springs, CO 81601
• Employment Type: Part-Time
• Pay Rate: Up to $18.50 per hour
• Schedule:
  • Friday: 9:15 AM - 5:15 PM
  • Saturday: 10:15 AM - 5:15 PM
  • Sunday: 1:15 PM - 5:15 PM

Citadel Security USA is hiring a Part-Time Unarmed Security Officer to support a community library in Glenwood Springs, Colorado. This position combines security awareness with strong customer service and public interaction skills. The officer serves as a visible resource within the facility while helping maintain a safe, respectful, and welcoming environment for visitors, employees, and community members.

This opportunity is ideal for someone who enjoys working with the public and can confidently address concerns while maintaining a calm and approachable presence.

Primary Duties

Visitor Assistance & Community Engagement

• Serve as a professional point of contact for library patrons and visitors
• Offer directions and general assistance when appropriate
• Maintain positive interactions with members of the public, staff, and vendors
• Support a welcoming atmosphere through courteous communication and professional conduct
• Assist library personnel by relaying concerns or observations when needed

Facility Observation & Security Support

• Maintain a visible presence throughout the building during operating hours
• Observe public areas for potential safety issues or disruptive behavior
• Monitor entrances, exits, and common spaces
• Report suspicious activity, policy violations, or security concerns to appropriate personnel
• Support library staff by helping maintain an orderly environment

Building & Property Awareness

• Perform routine inspections of assigned areas within the facility
• Identify hazards, maintenance concerns, or conditions that could affect visitor safety
• Monitor restricted or employee-only areas as directed
• Help ensure compliance with library policies and facility guidelines

Reporting & Communication

• Complete daily activity records and incident documentation
• Accurately record unusual events or situations requiring follow-up
• Communicate relevant information to supervisors and designated library representatives
• Maintain detailed and professional written reports when necessary

Required Qualifications

• Reliable attendance and punctuality
• Strong verbal and written communication abilities
• Ability to interact professionally with individuals from diverse backgrounds
• Comfortable working independently while maintaining situational awareness
• Ability to remain calm, respectful, and professional during challenging situations
• Customer-focused mindset and strong interpersonal skills

Preferred Qualifications

• High school diploma or equivalent
• Previous experience in security, customer service, hospitality, public service, or similar roles
• Familiarity with incident documentation and report writing
• Ability to resolve minor conflicts through communication and de-escalation techniques

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.