Security Operations Center (SOC) Manager

Position Details

Department: Technology Operations

Location: Fort Collins, Colorado

Employment Type: Full-Time

Compensation: $50,000 – $60,000 annually (based on experience)

Schedule: Monday – Friday, 9:00 AM – 5:00 PM

About Citadel Security USA

Citadel Security USA is a leading provider of integrated security solutions, delivering advanced video monitoring, physical security services, mobile patrol, and intelligent technology systems across multiple states. Our 24/7 Security Operations Center (SOC) serves as the backbone of operations, supporting clients nationwide.

Position Overview

The SOC Manager is responsible for overseeing daily SOC operations, ensuring high performance, accountability, and service quality. This role leads SOC personnel, manages incidents, and serves as a central communication hub.

Key Responsibilities

Operations & Leadership

· Oversee daily SOC operations and performance

· Manage scheduling, staffing coverage, and accountability

· Fill coverage gaps including PTO and call-offs

· Train, mentor, and develop SOC operators

· Promote a culture of professionalism and service

Monitoring & Response

· Oversee real-time monitoring of client systems

· Ensure proper escalation and response protocols

· Coordinate with patrol and management during incidents

· Maintain situational awareness across sites

Client & Communication

· Act as escalation point for client and internal communication

· Ensure accurate and timely reporting

· Address client concerns professionally

Technology & Systems

· Audit and maintain SOC technology platforms

· Support AI monitoring system optimization

· Ensure effective system usage

Reporting & Compliance

· Review reports, logs, and documentation

· Ensure shift handoff continuity

· Maintain SOP and policy compliance

Qualifications

· 1+ year SOC or equivalent experience

· 2+ years in security, operations, or customer service

· Strong leadership and communication skills

· Ability to work in high-pressure environments

· High School Diploma or GED required

Core Requirements

· Ability to work independently and in a team

· Strong attention to detail and SOP adherence

· Reliable and punctual

· Professional demeanor

· Ability to multitask and prioritize

· Strong emotional intelligence

Equal Opportunity Employer

Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.