Location: Colorado Springs, CO 80920
Employment Type: Part-Time
Compensation: Up to $21.00 per hour
Schedule: Sunday to Thursday | 1:00 PM - 9:00 PM

Position Summary

Citadel Security USA is looking for a reliable and customer-focused Unarmed Security Officer to provide security services at a retail property in Colorado Springs. This position centers on maintaining a visible presence throughout the parking areas, supporting a safe shopping environment, and delivering professional service to customers, tenants, and employees.
The successful candidate enjoys working outdoors, remains attentive during extended patrols, and takes pride in creating a welcoming atmosphere while protecting people and property.

Key Responsibilities

Parking Lot Patrol

• Conduct routine foot patrols throughout parking lots and surrounding exterior areas
• Observe suspicious activity, unauthorized behavior, safety hazards, or property damage
• Help deter theft, vandalism, and other unwanted activity through a visible security presence
• Inspect designated areas and report conditions requiring attention

Customer Service

• Provide courteous assistance to customers, tenants, and visitors
• Offer directions or general information when appropriate
• Maintain professional interactions while representing Citadel Security USA
• Support a positive and safe experience for everyone on the property

Incident Observation & Response

• Report on security concerns, accidents, or unusual activity promptly
• Responding to incidents in accordance with post orders and company procedures
• Notify supervisors of situations requiring additional assistance
• Assist emergency responders when requested

Reporting & Documentation

• Complete activity logs and incident reports accurately and on time
• Record patrol findings, observations, and actions taken during the shift
• Maintain clear communication with supervisors and client representatives
• Follow all client instructions and company policies

Minimum Qualifications

• Valid driver's license required
• Strong communication and customer service skills
• Ability to work independently while remaining alert
• Dependable attendance and punctuality
• Professional appearance and demeanor
• Ability to prepare accurate written reports

Preferred Qualifications

• Previous experience in retail security, customer service, hospitality, or loss prevention
• Experience conducting foot patrols in commercial environments
• Strong observation skills and sound decision-making abilities
• Familiarity with incident documentation and mobile reporting systems

Physical Requirements

• Ability to walk for extended periods throughout each shift
• Ability to work outdoors in varied weather conditions
• Occasionally lift or carry up to 25 pounds
• Frequent standing, walking, and visual monitoring of assigned areas

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.