Location: Fort Collins, Colorado, 80524
Employment Type: Full-Time
Schedule: Monday to Friday: 8:00 AM - 5:00 PM
Pay: $70,000 annually + up to 20% performance-based bonus (based on KPIs and growth)

Position Overview

Citadel Security USA is hiring a District Manager to oversee several client locations in the Fort Collins area. This role involves staying connected to what’s happening on-site while also managing the bigger picture—staffing, performance, and client expectations.
The position is a mix of field involvement and administrative responsibility. You’ll spend time supporting teams in person, while also handling planning, reporting, and communication to keep operations running smoothly.

Key Responsibilities

Operations Management

• Oversee day-to-day activity across multiple sites within the assigned area
• Ensure each location is operating in line with company standards and client expectations
• Conduct routine site visits to review performance and identify potential risks
• Maintain and update post orders, emergency plans, and operational procedures

Personnel Management

• Hire, train, and supervise supervisors and security officers
• Build schedules that maintain coverage while keeping labor costs in check
• Provide feedback through evaluations, coaching, and corrective action when needed
• Promote a work environment focused on accountability, professionalism, and safety

Client Relations

• Act as the main contact for assigned clients
• Respond to concerns, incidents, and service requests in a timely manner
• Attend meetings and provide updates on site operations
• Identify ways to strengthen service quality and client satisfaction

Administrative & Reporting

• Prepare reports covering incidents, staffing, compliance, and budget tracking
• Review timekeeping, payroll accuracy, and scheduling processes
• Monitor expenses and help manage district-level budgets
• Keep records organized and up to date

Risk & Compliance

• Verify that all personnel meet licensing and training requirements
• Investigate incidents, complaints, or policy issues as they arise
• Coordinate with emergency services or law enforcement when necessary
• Reinforce safety practices and loss prevention standards

Position Requirements

• High school diploma or equivalent (degree preferred)
• At least 3 years of experience in security operations or a management role
• Experience overseeing multiple sites or teams
• Working knowledge of security practices, risk management, and emergency response
• Valid driver’s license and reliable transportation
• Strong leadership, communication, and organizational skills

Preferred Qualifications

• Background in contract security or large-scale operations
• Industry certifications such as CPP, PSP, or similar
• Experience with scheduling tools, reporting systems, or workforce platforms

Work Environment

• Combination of office work and time spent in the field
• Regular travel between sites within the assigned district
• Fast-paced setting requiring prioritization and sound decision-making

Additional Information

• Bonus potential up to 20% based on performance and growth metrics
• Multiple positions may be available

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.