Location: Grand Junction, CO 81506
Employment Type: Full-Time
Pay: Up to $23.00 per hour
Schedule: Monday to Friday: 8:00 AM - 5:00 PM (Hours may vary to support special events and operational needs.)

Join the Operations Team

Citadel Security USA is seeking a highly organized and dependable Operations Coordinator – Event Scheduling & Administrative Support to help manage the planning and coordination of security staffing for special events, temporary assignments, and client operations throughout the Grand Junction area.

This position plays a key role in keeping daily operations running smoothly by coordinating schedules, communicating with field personnel, maintaining accurate operational records, and supporting leadership with event logistics. If you enjoy working in a fast-paced environment where priorities change quickly and attention to detail matters, this opportunity offers an excellent chance to grow within a professional security organization.

Key Responsibilities

Event Scheduling & Staffing Coordination

• Coordinate staffing for special events, temporary assignments, and semi-permanent contracts
• Maintain accurate employee schedules using workforce management software
• Send shift confirmations and scheduling updates to officers and supervisors
• Track schedule changes, employee call-offs, late arrivals, and coverage adjustments
• Assist with last-minute staffing requests during operational changes or emergency situations
• Maintain and distribute an ongoing event calendar to support operational planning

Administrative & Operational Support

• Enter event information, client details, and staffing assignments into scheduling platforms
• Maintain accurate operational records to support payroll, billing, and reporting processes
• Assist leadership with preparing staffing reports and deployment summaries
• Organize and maintain documentation related to event operations and personnel assignments
• Help coordinate logistics for new client accounts, special projects, and temporary contracts

Communication & Personnel Coordination

• Serve as a primary point of contact between management, supervisors, and field personnel
• Communicate assignment details through phone calls, email, and text messaging
• Answer scheduling-related questions and direct inquiries to the appropriate department
• Ensure employees receive timely information regarding assignments, schedule updates, and operational expectations
• Maintain professional communication with employees, clients, and operational partners

Event Operations Support

• Assist Operations leadership with planning and coordinating security coverage for special events
• Participating in operational meetings and planning discussions
• Help improve scheduling processes and operational efficiency
• Support event readiness before, during, and after scheduled operations
• Provide administrative assistance for daily operational activities as needed

Required Qualifications

• High school diploma or GED
• Valid driver's license and reliable personal vehicle
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office applications
• Ability to manage multiple assignments while meeting deadlines
• Strong attention to detail and accuracy
• Professional customer service skills
• Ability to maintain confidentiality regarding client and personnel information
• Ability to successfully pass a background check and verify authorization to work in the United States

Preferred Qualifications

• One or more years of experience in scheduling, logistics, operations coordination, dispatch, workforce planning, or administrative support
• Experience working in private security, event operations, staffing coordination, or related industries
• Familiarity with workforce management software such as TrackTik or similar scheduling platforms
• Experience supporting payroll, scheduling, or operational reporting
• Strong problem-solving abilities and the ability to adapt in a fast-changing work environment

Work Environment

This position primarily works in a professional office setting but regularly supports field operations and event planning activities.

Responsibilities may include:

• Managing multiple schedules simultaneously
• Coordinating staffing for time sensitive assignments
• Responding to changing operational priorities
• Working with office software and scheduling platforms throughout the day
• Communicating with employees and supervisors by phone, email, and text
• Occasionally adjusting work hours to support special events or operational requirements

Physical Requirements

This position may require the ability to:

• Sit and work at a computer for extended periods
• Perform frequent keyboard and data-entry tasks
• Operate standard office equipment, including phones, printers, and scanners
• Read digital schedules, reports, and operational documentation
• Communicate clearly in person, over the phone, and through electronic communication
• Manage multiple tasks while responding to frequent interruptions and changing priorities
• Move between office workspaces, meeting areas, and operational support locations as needed

Why Join Citadel Security USA?

• Competitive hourly compensation
• Full-time weekday schedule
• Paid training and onboarding
• Professional office environment
• Supportive leadership and collaborative team culture
• Opportunities for career advancement within a growing organization
• Exposure to large-scale event operations and workforce coordination

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.