Job Title: District Manager - Security Operations
Location: Denver, CO
Employment Type: Full-Time
Salary: Basic plus performance-based bonus (KPI & growth driven)

Citadel Security USA is looking for an experienced District Manager to lead and oversee security operations across multiple client locations in the Denver metro area. This is a senior leadership role responsible for operational excellence, personnel management, client relationships, and compliance across the district.

The ideal candidate is a proven operations leader with strong people management skills, a solid understanding of contract security, and the ability to balance client satisfaction with operational efficiency.

Key Responsibilities

Operations Management

• Oversee day-to-day security operations across multiple sites within the district
• Ensure compliance with company policies, client requirements, and local/state regulations
• Conduct regular site inspections, audits, and risk assessments
• Develop and implement post orders, emergency procedures, and security protocols

Personnel Management

• Recruit, hire, train, and supervise site supervisors and security officers
• Manage staffing levels to ensure proper coverage and cost efficiency
• Conduct performance evaluations, coaching, and corrective action when necessary
• Promote a culture of professionalism, accountability, and safety

Client Relations

• Serve as the primary point of contact for assigned clients
• Address client concerns, incidents, and service requests in a timely manner
• Participate in client meetings and deliver operational and performance reports
• Identify opportunities to improve service delivery and client satisfaction

Administrative & Reporting

• Prepare and submit reports related to incidents, staffing, budgets, and compliance
• Ensure payroll accuracy, timekeeping, and scheduling oversight
• Monitor budgets and control labor costs within the district
• Maintain accurate documentation and records

Risk & Compliance

• Ensure all licensing, training, and certification requirements are met
• Investigate incidents, accidents, and policy violations
• Coordinate with law enforcement and emergency services when required
• Enforce safety standards and loss prevention measures

Required Qualifications

• Minimum of 3 years of progressive experience in security operations or security management
• Prior experience managing multiple sites or teams
• Strong knowledge of security procedures, risk management, and emergency response
• Valid driver’s license and reliable transportation
• Strong leadership, communication, and organizational skills

Preferred Qualifications

• Experience in contract security or large-scale security operations
• Experience with scheduling, reporting, and operational management software

Compensation & Benefits

• Bonus structure based on KPIs and district growth
• Paid training and professional development opportunities
• Company-issued equipment and resources
• Paid time off and eligible benefits in accordance with company policy
• Opportunity for long-term growth and advancement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Employment decisions are based on qualifications, merit, and business needs.