Location: Fort Collins, Colorado
Employment Type: Full-Time
Pay Rate: $22.00 per hour
Schedule: Wednesday to Sunday: 11:00 PM - 7:00 AM

Citadel Security USA is hiring a full-time Security Operation Center Operator for overnight coverage at its Fort Collins Security Operations Center. This position focuses on real-time surveillance, incident coordination, and maintaining accurate records of all activities across supported sites.

The role is best suited for someone who can stay focused for extended periods and respond quickly while maintaining professionalism in a fast-paced environment.

Key Responsibilities

• Monitor assigned camera systems for suspicious activity, incidents, and safety concerns
• Initiate appropriate responses, including dispatching patrol officers or contacting law enforcement when necessary
• Conduct virtual patrols and scheduled camera tours per client requirements
• Document incidents, escalations, and dispatch activity in detailed reports
• Identify and report compliance issues such as absent or non-compliant guards
• Review guard reports and activity logs for accuracy and professionalism
• Retrieve and provide video footage to clients or law enforcement as required
• Handle inbound and outbound calls from clients, staff, and stakeholders
• Maintain consistent communication with Operations Supervisors and Management
• Assist SOC leadership and team members as needed
• Monitor system functionality and report outages or technical issues to IT
• Report any software or system-related issues promptly

Preferred Qualifications

• Prior experience in security monitoring, dispatch, or surveillance operations
• Familiarity with CCTV systems and reporting platforms
• Experience in a Security Operations Center or similar environment

Equal Opportunity Employer

Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.