Location: Denver, CO 80238
Employment Type: Full-Time
Salary: $65,000 per year
Schedule: Monday through Friday (core business hours; start and end times may vary based on operational needs)

Build a Career That Makes an Impact

Citadel Security USA is seeking an experienced Human Resources Operations Supervisor to support and strengthen our multi-state HR operations. This position plays a key role in overseeing compliance programs, employee relations, benefits administration, HRIS management, and the daily supervision of HR Generalists.

The ideal candidate is an organized HR professional who thrives in a fast-paced environment, exercises sound judgment, and enjoys balancing compliance responsibilities with employee support and operational leadership. This role partners closely with the Director of Human Resources while ensuring HR processes remain accurate, efficient, and compliant across multiple states.

Key Responsibilities

Human Resources Compliance & Regulatory Administration

• Administer multi-state HR compliance initiatives under the direction of the Director of Human Resources.
• Coordinate FMLA, Colorado FAMLI, ADA accommodation, ACA, OSHA, and related compliance programs.
• Maintain required compliance documentation, leave records, and personnel files.
• Ensure employment practices remain consistent with applicable federal, state, and local regulations.
• Monitor document retention requirements for personnel, leave, and workers' compensation records.
• Support ongoing compliance audits and internal process improvements.

Employee Relations & Workplace Support

• Serve as a primary HR resource for employee relations matters involving Security Officers and Field Training Officers (FTOs).
• Conduct workplace investigations while maintaining professionalism and confidentiality.
• Prepare investigation summaries and supporting documentation.
• Guide supervisors regarding performance documentation, corrective action, and progressive discipline.
• Assist with complex employee relations matters as assigned.

Administration Benefits

• Coordinate administration of medical, dental, vision, and supplemental benefit programs.
• Manage ICHRA eligibility tracking and contribution administration.
• Serve as the primary contact for benefit vendors, brokers, and insurance carriers.
• Coordinate annual Open Enrollment activities.
• Reconcile carrier invoices and payroll deductions for benefit accuracy.
• Maintain ACA eligibility tracking and compliance records.

HRIS & Employee Data Management

• Maintain employee records and HRIS data integrity within Paycor or similar systems.
• Support onboarding workflows, eligibility tracking, compliance reporting, and employee record maintenance.
• Perform routine HRIS audits and data validation.
• Monitor driver qualification workflows and Motor Vehicle Record (MVR) compliance.

HR Team Leadership

• Supervise and support HR Generalists in daily operations.
• Assign workloads and monitor quality, accuracy, and timeliness.
• Provide coaching, guidance, and professional development opportunities.
• Review onboarding, employee records, guard card compliance, and pre-employment processing activities.
• Promote consistency across HR operational processes.

Onboarding & Employment Administration

• Support onboarding activities for leadership-level employees.
• Oversee HR Generalist onboarding for Security Officers and FTOs.
• Coordinate employment changes, position updates, and separation documentation.
• Assist with background screening, drug screening, MVR processing, and employment eligibility verification.

Audits, Reporting & Risk Management

• Perform compliance audits involving onboarding documentation, certifications, personnel files, benefits eligibility, leave administration, and regulatory requirements.
• Assist with EEO-1 reporting and internal compliance initiatives.
• Coordinate workers' compensation claim documentation and carrier communications.
• Maintain accurate records supporting regulatory and operational compliance.

Qualifications

Required

• Minimum 5 years of progressive Human Resources experience
• Experience supervising or mentoring HR personnel
• Strong knowledge of:
  • FMLA
  • Colorado FAMLI
  • ADA
  • ACA
  • OSHA recordkeeping
  • FLSA
  • EEO-1 reporting
  • Multi-state employment compliance
• Experience administering employee benefit programs
• Experience using HRIS platforms such as Paycor or similar systems
• Strong organizational, analytical, and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to handle confidential information with professionalism
• Microsoft Office proficiency, including Excel, Word, Outlook, and Teams
• Ability to successfully complete a background check
• Legal authorization to work in the United States
• Must be 21 years of age or older

Preferred

• Bachelor’s degree in human resources, Business Administration, Organizational Leadership, or a related field; equivalent progressive HR experience will also be considered
• SHRM-CP, PHR, or similar HR certification
• Experience managing distributed or multi-state workforces
• Experience coordinating benefits brokers, carriers, and third-party vendors
• Previous experience with HR compliance reporting and audit preparation

What You'll Bring

• Excellent leadership and coaching skills
• Strong attention to detail and accuracy
• Ability to prioritize multiple deadlines simultaneously
• Professional judgment when handling sensitive employee matters
• Ability to build productive working relationships across departments
• Commitment to compliance, integrity, and continuous improvement

Why Join Citadel Security USA?

• Competitive salary of $65,000 annually
• Paid training and professional development
• Opportunities for career advancement
• Collaborative leadership team
• Stable full-time schedule
• Growing organization with opportunities to expand your HR career
• Meaningful work supporting employees across multiple states

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.