Job Title: Operations Manager – Security Industry
Location: Nixa, MO
Job Type: Full-Time
Salary: $52,000

Citadel Security USA is a growing, professional security services provider committed to operational excellence, client satisfaction, and team development. We are seeking a strong Operations Manager to lead field operations in the Nixa, MO area and help drive performance, accountability, and service quality across multiple client sites.

This is a leadership role for someone who understands security operations, knows how to manage people, and takes ownership of results.

Position Overview

The Operations Manager is responsible for overseeing daily security operations across assigned accounts, ensuring staffing coverage, maintaining compliance, and building strong client relationships. This position directly supervises site supervisors and security officers while partnering with executive leadership to support growth and operational efficiency.

Key Responsibilities

Operations Management

• Oversee day-to-day security operations across multiple client locations
• Ensure all sites follow company policies, post orders, and client expectations
• Conduct site visits, inspections, and performance audits
• Develop and implement operational improvements where needed
• Ensure compliance with local, state, and company regulations

Personnel Leadership

• Recruit, hire, train, and develop security officers and site supervisors
• Manage scheduling and staffing to ensure proper coverage
• Conduct performance evaluations and provide coaching
• Address disciplinary issues professionally and consistently
• Promote a culture of accountability, professionalism, and safety

Client Relations

• Serve as the primary point of contact for assigned clients
• Respond promptly to client concerns and service requests
• Conduct client check-ins and maintain strong working relationships
• Identify opportunities to improve service delivery

Administrative Oversight

• Review payroll, timekeeping, and scheduling accuracy
• Prepare incident reports and operational summaries
• Monitor labor costs and help manage budgets
• Maintain accurate documentation and compliance records

Qualifications

• Previous experience in security operations management required
• Prior supervisory or multi-site management experience preferred
• Strong leadership and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of scheduling systems and payroll processes
• Valid driver’s license with reliable transportation
• Must meet state licensing requirements for security professionals in MO

What We Are Looking For

We want a leader — not just a manager.

The right candidate is organized, decisive, and comfortable holding people accountable. You should be able to step into a client meeting with confidence and coach a field officer when performance needs improvement.

If you take ownership of your district’s success and understand that strong operations drive company growth, this role is for you.

Benefits

• Competitive compensation (based on experience)
• Health benefits (where applicable)
• Paid time off
• Career advancement opportunities
• Supportive leadership team

If you are ready to lead security operations and make a measurable impact, we encourage you to apply today.

Citadel Security USA is an equal opportunity employer.