Field Service Manager

Citadel Security USA - Denver, CO
Schedule: Swing Shift | Thursday - Monday
Pay: $30.00 per hour

Citadel Security USA is seeking a driven, professional, and operations-focused Field Service Manager to lead security operations across multiple client sites throughout the Denver area. This position is ideal for a leader with experience in private security, operations management, or contract services who thrives in a fast-paced environment and takes pride in building strong teams and delivering exceptional client service.

As a Field Service Manager, you will oversee field supervisors and security personnel, ensure operational excellence, maintain client satisfaction, and support the continued growth and performance of assigned accounts.

Job Duties Include:

Client & Operational Leadership

• Serve as the primary operational contact for assigned clients
• Maintain strong client relationships through consistent communication and service delivery
• Supervise field supervisors and security personnel across multiple sites
• Conduct site inspections and audits to ensure compliance with post orders and company standards
• Monitor staffing, attendance, incident response, and operational performance metrics
• Ensure all assigned sites meet contractual obligations and service expectations

Team Leadership & Development

• Support recruiting, onboarding, scheduling, and workforce development
• Coach and mentor supervisors and frontline personnel
• Address performance concerns and support corrective action processes
• Help maintain a professional, accountable, and team-oriented culture

Compliance & Quality Assurance

• Ensure compliance with company policies, client requirements, and applicable laws/regulations
• Enforce safety standards and incident reporting procedures
• Identify operational risks and implement corrective actions when needed

Administrative & Financial Support

• Monitor overtime, labor costs, scheduling efficiency, and vacant shifts
• Assist with payroll accuracy and operational reporting
• Maintain uniform and equipment inventory
• Utilize scheduling and reporting systems including TrackTik and related platforms

Qualifications

• High school diploma or GED
• Minimum 3 years of experience in security operations, operations management, or business management
• Prior leadership or supervisory experience
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple sites and priorities simultaneously
• Proficiency with Microsoft Office and workforce management systems
• Reliable transportation and ability to travel throughout the assigned district

Preferred

• Experience in the private security industry
• Multi-site operations or contract service management experience
• Associate degree or higher in Business, Criminal Justice, Management, or related field
• Experience with TrackTik or similar security operations software

Why Join Citadel Security USA?

• Opportunity to lead and grow within a rapidly expanding security organization
• Professional and supportive leadership environment
• Meaningful impact on client success and operational performance
• Career advancement opportunities within operations leadership