Location: Fort Collins, CO 80524
Employment Type: Full-Time
Pay: Up to $25.00 per hour

Position Summary

Citadel Security USA is seeking a highly organized and dependable Security Operations Center (SOC) Operator to support field operations from our Fort Collins operations center. This administrative position serves as a central communication hub for security personnel, helping coordinate daily operations, monitor site activity, and provide timely support to employees and leadership.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and can effectively prioritize multiple responsibilities while maintaining accurate documentation and operational awareness.

Key Responsibilities

Operations Support

• Conduct daily phone check-ins with on-site security personnel and document operational updates.
• Record employee concerns, recommendations, and operational challenges, then communicate findings to the Field Support Director.
• Help maintain uninterrupted staffing by identifying coverage gaps and initiating established emergency staffing procedures.
• Coordinate communication between field personnel, supervisors, and management.
• Become familiar with post orders, site procedures, client expectations, and company policies to effectively support field operations.

Security Monitoring

• Monitor surveillance systems and conduct virtual property observations.
• Maintain awareness of security events through camera systems, telephone communications, and radio traffic.
• Evaluate incoming information and determine appropriate response priorities.
• Activate emergency patrol responses when operationally necessary.
• Assist with reviewing and retrieving surveillance footage for investigations or client requests.

Employee & Client Communication

• Contact employees during the beginning of their scheduled shifts when Field Support Managers are unavailable.
• Respond professionally to employee and client inquiries while directing issues to the appropriate department.
• Recognize employee achievements and communicate positive performance to management.
• Escalate operational concerns require immediate attention.
• Promote a professional, customer-focused culture through positive communication and teamwork.

Documentation & Reporting

• Prepare detailed activity reports and operational summaries.
• Maintain accurate electronic logs throughout each shift.
• Complete shift turnover notes to ensure continuity between SOC Operators.
• Document incidents, staffing issues, and operational events with accuracy and attention to detail.
• Assist with administrative reporting that supports daily security operations.

Technology & Operational Improvement

• Support AI-assisted accountability and workforce monitoring initiatives by accurately reviewing and validating operational data.
• Utilize security management software, surveillance platforms, and reporting tools.
• Recommend process improvements that enhance communication, operational efficiency, and employee accountability.

Minimum Qualifications

• High school diploma or GED required.
• Previous experience in administrative support, dispatch, operations coordination, customer service, or security operations preferred.
• Strong computer proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organizational abilities with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and exercise sound judgment.
• Professional telephone etiquette and customer service skills.

Preferred Qualifications

• Experience working in a Security Operations Center (SOC), dispatch center, command center, or operations support environment.
• Familiarity with surveillance systems, security reporting software, or workforce management platforms.
• Experience coordinating field personnel or managing communications across multiple locations.
• Knowledge of incident reporting and security operations.
• Experience reviewing digital video footage for operational or investigative purposes.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.