Location: Ames, IA 50014
Employment Type: Part - Time
Pay: $16.00 per hour
Officer Type: Unarmed
Available Schedule: Wednesday - Saturday | 10:00 PM - 3:00 AM

Position Overview

Citadel Security USA is seeking a dependable and service-oriented Unarmed Security Officer for an overnight assignment in Ames. This position focuses on conducting regular foot patrols, assisting residents with access-related needs, addressing noise concerns, and identifying conditions that may require attention.

The ideal candidate is approachable, observant, and capable of handling routine concerns with patience and professionalism. This role requires someone who can maintain a consistent presence, communicate respectfully with residents, and complete accurate records throughout each shift.

Key Responsibilities

Foot Patrols & General Monitoring

• Complete hourly foot patrols throughout assigned interior areas and surrounding grounds.
• Check common areas, entrances, hallways, and other designated spaces for unusual activity or potential concerns.
• Maintain an active and visible presence during overnight hours.
• Observe conditions that may affect the safety, security, or general upkeep of the property.
• Report suspicious activity, unauthorized access concerns, and unusual occurrences to the appropriate personnel.

Resident Assistance & Access Coordination

• Assist residents with access-related requests in accordance with established property procedures.
• Provide courteous guidance and communicate access instructions clearly.
• Handle resident questions and routine concerns with patience and professionalism.
• Follow applicable access procedures while maintaining appropriate security standards.
• Refer requests outside assigned authority to the appropriate contact or supervisor.

Noise Concerns & Community Standards

• Respond to reported noise concerns in a calm, respectful, and service-focused manner.
• Encourage voluntary compliance with established community guidelines.
• Communicate concerns professionally and avoid unnecessary confrontation.
• Notify the appropriate personnel when an issue continues, escalates, or requires additional attention.
• Document relevant interactions and follow-up actions when required.

Safety Observations & Reporting

• Identify and report maintenance concerns, unsafe conditions, and visible property damage.
• Bring urgent safety issues to the attention of the appropriate personnel promptly.
• Complete clear and accurate patrol records and incident documentation.
• Record significant observations, resident concerns, and actions taken during the shift.
• Follow assigned instructions and reporting procedures consistently.

Professional Conduct & Customer Service

• Maintain a calm, approachable, and professional demeanor while on duty.
• Treat residents, visitors, and other individuals with courtesy and respect.
• Protect confidential information and handle resident concerns discreetly.
• Remain attentive and dependable throughout the scheduled shift.
• Follow company policies, assigned post instructions, and supervisor direction.

Required Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to interact respectfully with residents and respond appropriately to routine concerns.
• Good observation skills and attention to detail.
• Ability to remain calm and professional when addressing complaints or unexpected situations.
• Ability to follow written instructions and established procedures.
• Basic written communication skills for completing patrol logs and incident reports.
• Dependable attendance and punctuality.
• Ability to conduct hourly foot patrols throughout the shift.
• Ability to work independently while maintaining communication with supervisors when necessary.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.